Conference of National Aviation University, AVIATION IN THE XXI-st CENTURY 2018

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Methodology for assessing the quality of air passenger service
Tatiana Viacheslavovna Kniazieva, Tetiana Cherniavska

Last modified: 2018-09-25


The paper presents a methodology for assessing the quality of services in the field of airport activities, which allows to give scientifically grounded recommendations for increasing the competitiveness of airports in the transport services market while maintaining the required level of passenger service efficiency


quality; airport competition; passenger service


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