Конференції Національного Авіаційного Університету, AVIATION IN THE XXI-st CENTURY 2018

Розмір шрифту: 
Methodology for assessing the quality of air passenger service
Tatiana Viacheslavovna Kniazieva, Tetiana Cherniavska

Остання редакція: 2018-09-25

Аннотація


The paper presents a methodology for assessing the quality of services in the field of airport activities, which allows to give scientifically grounded recommendations for increasing the competitiveness of airports in the transport services market while maintaining the required level of passenger service efficiency


Ключові файли


quality; airport competition; passenger service

Посилання


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